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Return Policy on Non-Defective Products:  

Have a problem with your purchase? or Are you dissatisfied with your order for any reason? You may can return your items for a prompt refund by following the below instructions.  

   

Note: Returns will be accepted within  72 hours of shipment receipt and a 10% restocking fee may be added.

   

There are a few things to note:  

  • Original order/invoice receipt or order number is required.  
  • All return products require a valid RMA (Return Merchandise Authorization) issued by Primeware (email:sales@primewareinc.com) Unauthorized return products will be rejected.  
  • RMA numbers issued by Primeware are valid for 30 days, and we must receive the return product within this period. RMA numbers will NOT be extended or re-issued.  
  • Any missing or damaged will result in rejection of the return or additional charges.  
  • Products authorized for return must be 100% complete, original package, no markings, etc  
  • Original shipping and handling charges are not refundable  
  • No merchandise will be accepted for returns after 30 days from purchase.  
  • The customer is responsible for all shipping charges and risk of loss on all return shipments. Primeware highly recommends the use of a reputable shipping carrier that offers proof of delivery with full insurance on your return shipments. Returns are to be addressed to the following:  

Primeware Inc.

Attn: RMA # ________         (Obtain RMA No. from CSR at sales@primewareinc.com)  

17331 Newhope St.
Fountain Valley, CA 92708

 

 

We trust that this will resolve the issue to your satisfaction. Please feel free to let us know if you have additional questions or concerns by contacting us at sales@primewareinc.com. We hope that you will continue to shop with us at www.primewareinc.com.

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Return Policy on Damage/Defective Products:  

We know that accidents happen whether it was an error by the manufacturer, customer, shipper, or carrier, we want to resolve the issue as quickly as possible and to your satisfaction.  

   

Note: Damage/Defectives must be reported within 72 hours of shipment receipt. Thereafter require authorization by the RMA (Return Merchandise Authorization) Dept, send an email to sales@primewareinc.com.

   

1. Credit or In-store Credit may be offered on damage/defective product(s)  

2.Damage/Defective Product(s) are subject to inspection, Primeware Inc. will notify pick up information  

* In some cases, no pick up is required and customer may be told to disregard  

3. Product damage by carrier  

* If your product was damaged by the carrier assigned, a claim will be made with the carrier, we ask that you hold onto original carton package and inner packaging up to 5-10 business days  

4. Damage/Defective Pieces  

By providing us with product details, we may be able to replace certain product pieces  

5. Half/Half Situation  

* Customer may return damage/defective product(s) at their own expense for further inspection on product claim  

* In return Primeware will supply a replacement or an item of equal value at no charge and with free shipping (this may differ based on Claim situation)

* Credit may be requested as well  

   

 

Please feel free to let us know if you have additional questions or concerns by contacting us at sales@primewareinc.com. We hope that you will continue to shop with us at www.primewareinc.com.  

   

If you would like to return on your own, address information below:  

Primeware Inc.

Attn: RMA # ________         (Obtain RMA No. from CSR at sales@primewareinc.com)  

17331 Newhope St.
Fountain Valley, CA 92708
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